Retailing Success in the Past, Present and Future

Gary Hoover, founder of Hoovers.com and leading thinker in the retail industry, shares insight into what made retailers successful in history, including the "showmanship" often seen 50-100 years ago. He shares lessons from history, and how understanding the demographics of an area is of great importance. Gary emphasizes that the fundamentals of knowing their customers, loving their merchandise, and sharing that love with their customers are the basics of success for any company. Finally, he elaborates on his prediction that in the future, aging baby boomers will spend more money on experiences rather than possessions.